Refund policy

Returns not accepted.

Exchanges not accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start, you can contact us at SOHAMCHIMES@GMAIL.COM

Once your damage claim is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at SOHAMCHIMES@GMAIL.COM

Unfortunately, we cannot accept damage claims on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we’ve approved your return, please contact us at SOHAMCHIMES@GMAIL.COM